AI Profitability Growth Roundtables
We will keep the conversation informal, practical, and focused:
Spotlight speakers open the conversation by sharing their experiences, strategies, and lessons learned.
AI, people and customer experience: what separates high-performing stores from underperforming ones, and which strategies move employee performance and customer retention the most.
AI, operational excellence and financial performance: moving from siloed management to connected, real-time performance management, and where next-generation AI creates the greatest operational and financial impact.
Angela Vincent has built her career launching stores and turning around underperforming markets for brands including Free People and Scotch & Soda. She will share the leadership practices behind those results: how she approaches hiring, coaching and employee morale to lift store performance and build stronger customer relationships.
Her spotlight opens the conversation on AI, people and customer experience: what separates high-performing stores from underperforming ones, and which strategies have the greatest positive impact on employee performance and customer retention.
Paul Ziv is VP of IT for the National Association of Convenience Stores and VP of emerging tech and operations for TruAge. He works at the intersection of emerging technology, operations and retail innovation.
He kicks off the discussion on operational excellence and financial performance: how retailers move from siloed management to connected, real-time performance management, and where next-generation AI can connect data, decisions and operations to create measurable financial impact.
Jeff Sutton is an Enterprise Growth Leader at Deloitte, where he helps companies build differentiated growth strategies by understanding what sets their brand and customer experience apart.
He will cover AI growth strategies and competitive advantage: how retailers can let their growth strategy guide their AI investments so those investments attract more customers, improve the customer experience and drive more profitable growth.
Dale Dubberley is the founder and CEO of Drive Growth Management, and has spent more than four decades in retail designing growth management systems and customer experience strategies for multi-location brands. Dale hosts the Profitability Roundtable, where retail executives confront the hidden profit leaks that scale into margin erosion.
The approach is anchored in numbers: a 5% gain in customer retention can lift profits by as much as 95%, while frontline turnover in a 1,000-person retailer can cost $3M a year. Away from the work, Dale is a self-described wanna-be surfer along the British Columbia coast.
We enable mid-sized retailers to punch above their weight using proven strategies and AI powered technology that the top 1% of organizations use to give them a competitive advantage. Our process is designed to help accelerate growth in both sales and profits.
We implement an integrated, plug-and-play platform for mid-sized retailers with real-time communications, business systems automation and AI that gets all your data in one place and uses AI to help you find and remove growth blockers and realize growth opportunities. Get customer experience, employee experience, marketing and operations management working together to drive growth.
